CANCELLATION, RETURN & REFUND POLICY
This Payment, Cancellation, Return, and Refund Policy sets out the terms and conditions on the basis of which we will process payments and refunds for transactions carried on through your use of the mobile application or the website while availing of services made available to you.
Return of Products and Cancellation of Orders
We strive to deliver correct medicines/items in the right/undamaged condition every time the customer places an order. We strongly recommend that you check the condition of the delivered products at the time of delivery and get back to us if there is any discrepancy.
If your order is eligible for a return, you can raise a return request within 48 hours from the time of delivery. All returns are reviewed for eligibility and refund is subject to review and verification by the CURE Delivery team. No return of damaged products is possible once part or whole of the product has been used.
ITEMS ARE ELIGIBLE FOR A RETURN EXCLUSIVELY UNDER THE FOLLOWING CIRCUMSTANCES.
- Products are delayed beyond 48 hours of the estimated date of delivery communicated to the customer at the time of placement of the order.
- Product(s) delivered do not match the order: This would include items that are different from what the customer ordered.
- Product(s) were delivered in damaged/non-working condition.
- Product(s) have missing parts or accessories or are different from their description on the product page.
- Product(s) are returned in original packaging i.e. with labels, barcode, price tags, original serial no. etc.
- The batch number of the product(s) being returned matches the one(s) mentioned in the invoice.
- Product(s)/medicines(s)/bottle(s) are unused. Opened medicine strip(s)/bottle(s) are not eligible for returns.
- The damages/defects are covered under the manufacturer’s warranty.
Note: Replacement of product(s)/order is not supported as of now. For such cases, you will need to return the items and a refund will be issued post verification. No return is possible for damaged goods beyond 48 hours of delivery.
CERTAIN CATEGORIES OF PRODUCTS ARE NOT ELIGIBLE FOR RETURN
TEMPERATURE CONTROLLED MEDICINES
Vials, Injections, Pen-fills, Vaccines or other products or specialty medicines cold storage
BABY CARE
Breast Pumps, Diapers, Ear Syringes, Wipe Warmers, Bottle Nipples
FOOD AND NUTRITION
Health supplements and drink
HEALTHCARE DEVICE
Glucometer Lancet, Healthcare Devices, Surgical,Health Monitors
SEXUAL WELLNESS
Condoms, Fertility Kit, Lubricants, Pregnancy Kit
PERSONAL CARE
Oral Care (Toothbrushes, toothpastes, mouthwashes etc); Feminine Hygiene (Sanitary Pads, Panty Liners, Menstrual Cups etc.); Shaving and Hair Removal (Men’s Shaving – Razors, Blades, Shaving Foams, Brushes etc.; Men’s Beard Care – Beard Oil, Beard Serum etc.; Women’s Hair Removal – Wax Strips, Creams, Razors etc
FAMILY NUTRITION
Infant Baby Food, Toddlers’ and Kids’ Health Drink
VITAMIN AND MINERAL SUPPLEMENTS
Core Letter Vitamins, Multi-Vitamin
HEALTH CARE PRODUCT
Ayurveda Products, Pain Relief Products, Herbal Supplements, Medical Supplies, Adult Diapers, COVID masks (N95, surgical masks, and others if unpacked)
OTHERS
Any wearable (COPD vest, bandages, bandage, knee caps) and any item (solid, gel, aerosol) which may have been partially used
In case these items are received as damaged, you are requested to contact customer care and a refund would be issued post verification. We might ask for pictures/videos for verification purposes.
You may cancel an order for products placed by you prior to shipping for delivery or request returns for products ordered by you in accordance with the process described above. In each case, you may issue a refund request through the CURE platform in as provided in the ‘Refunds’ section below.
CANCELLATIONS BY CURE DELIVERY TECHNOLOGIES
There may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason.
Some situations that may result in your order being canceled include limitations on quantities available for purchase inaccuracies or errors in product or pricing information problems identified by our credit and fraud avoidance department
We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is canceled after your account has been charged, the said amount will be reversed back in your account as provided in the ‘Refunds’ section below.
CANCELLATIONS BY THE CUSTOMER
In case we receive a cancellation notice and the order has not been shipped by us, we shall cancel the order and refund the entire amount as provided in the ‘Refunds’ section below.
The orders that have already been shipped will be eligible for the refund of the product value only and the delivery charge. The customer agrees not to dispute the decision made by CURE Delivery Technologies and accepts CURE's decision regarding the cancellation.
REFUNDS
Refunds for all eligible returns or cancellations are issued through the payment method used at the time of purchase, except for cash payments made under the Pay on Delivery mode of payment.
You will not receive cash refunds in connection with a card sale.
Refunds cannot be processed to third-party accounts. The name on your CURE account should match the name of the bank account holder.
Refunds will only be made against genuine and trackable cancellation or return requests generated by you by clicking on the cancellation button provided in the App’s user dashboard in your account. Refund requests against delays, the nature of advice obtained, the efficacy of treatment, and the health outcomes of the consultation will not be entertained.
Refunds may be processed within 15 working days from the receipt of a request from you.
REFUND TIMELINES
The time frame for different payment modes is typically 5-7 business days post the return has been received and verified by CURE Delivery Technologies.
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