Cureshop.com an internet-based portal and “cureshop” a mobile application, (hereinafter together be referred to as “Website") is operated by M/s Cure Delivery Technologies Private Limited [CIN: U52100KL2020PTC062409], (hereinafter to be referred as “Company” or “We” or “Our” or “Us”), a company duly incorporated under the provisions of the Companies Act, 2013.
The company reserves its right to change, edit, alter, amend, modify, review, revise or substitute this Policy with or without notice. By using the Website, the user’s signify they have carefully read, understood and agree to be bound by this Policy and the users expressly and voluntarily accept this Policy including any change, modification or substitution made to the Policy from time to time. If you do not agree please do not use or access our Website/App.
The company reserves its right to refuse services to any user who does not accept or violates the terms of this Policy.
This Policy applies only to our website/App and we are not responsible for the content or privacy practices on any other website/App to which our Website/App links or that links to our Services. We encourage you to review the privacy policies of those other websites or App services so that you can understand how they collect, use and share your information.
To use certain features of the Website/App you shall create a user account with the website /App by providing data and information about yourself as prompted by the Customer Information form, including, your name, gender, email address, an account password, mobile phone number and billing/shipping address.
In addition to the above, while you access or interact with the Services from any technological device which includes but is not limited to mobiles, tablet computers or any other computer devices we may receive certain information, viz.:
In general, you can browse the Website without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us. Wherever possible, we indicate which fields are required and which fields are optional. You always have the option to not provide information by choosing not to use a particular service or feature on the Website/App.
We may automatically track certain information about you based upon your behaviour on our Website/App. We use this information to do internal research on our users' demographics, interests, and behaviour to better understand, protect and serve our users. This information is compiled and analysed on an aggregated basis. This information may include the URL that you just came from (whether this URL is on our Website/App or not), which URL you next go to (whether this URL is on our Website/App or not), your computer browser information, and your IP address.
If you choose to buy on the Website/App, we collect information about your buying behaviour.
If you transact with us, we collect some additional information, such as a billing address, a credit/debit card number and a credit/debit card expiration date and/ or other payment instrument details and tracking information.
If you choose to post messages on our message boards, chat rooms or other message areas or leave feedback, we will collect that information you provide to us. We retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law.
If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Website/App, we may collect such information into a file specific to you.
We use personal information to provide the services you request. To the extent we use your personal information to market to you, we will provide you with the ability to opt-out of such uses. We use your personal information to resolve disputes; troubleshoot problems; help promote a safe service; collect money; measure consumer interest in our products and services, inform you about online and offline offers, products, services, and updates; customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our terms and conditions; and as otherwise described to you at the time of collection.
In our efforts to continually improve our product and service offerings, we collect and analyse demographic and profile data about our users' activity on our Website/App.
We identify and use your IP address to help diagnose problems with our server and to administer our Website/App. Your IP address is also used to help identify you and to gather broad demographic information.
We will occasionally ask you to complete optional online surveys. These surveys may ask you for contact information and demographic information (like postal code, age, or income level).
We use this data to tailor your experience at our Website/App, providing you with content that we think you might be interested in and to display content according to your preferences for;
We use information internally to;
Generally, we use anonymous traffic information to;
A "cookie" is a small piece of information stored by a web server on a web browser so it can be later read back from that browser. Cookies are useful for enabling the browser to remember information specific to a given user. We place both permanent and temporary cookies in your computer's hard drive. The cookies do not contain any of your personally identifiable information.
We strive to make sure that our user's experience exceeds our expectations. There are many ways to reach us i.e. via phone, e-mail, chat and other social media channels. Once you initiate communication from your end, to help improve our Service etiquettes to you, we may catalogue your contact information and correspondence details for later references. This eventually will also enable us to track the responses you provide to us as feedback for our e-mails and also the number of visits that you as a User make to our Website/App. This methodology will help us to improve our Services from a customer delight standpoint.
We may share personal information with our other corporate entities and affiliates. These entities and affiliates may reach out to you to market resultant of such sharing unless you are explicitly opt-out.
We may disclose personal information to third parties. This disclosure may be required for us to provide you access to our Services, to comply with our legal obligations, to enforce our User Agreement, to facilitate our marketing and advertising activities, or to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our Services. We do not disclose your personal information to third parties for their marketing and advertising purposes without your explicit consent. Such third parties do not have any right to use the Personal Information we share with them beyond what is necessary to assist us to provide the Services and we take reasonable steps to ensure that these third parties are obligated to protect the Personal Information in the same manner as contemplated herein.
We may, however, disclose your Personal Information under the following circumstances:
In due course of time, we might use your Personal Information for any new and unanticipated reason not expressly mentioned in this Policy. We will obtain your consent in such cases as may be required by law.
The Personal Information may be disclosed to any person if such disclosure is required for a lawful purpose connected with a function or activity of Website/App. The Personal Information may be disclosed, where the disclosure is necessary for compliance of a legal obligation.
We do not rent, sell, publish or share your Personal Information and we will not disclose any of your personally identifiable information unless we have your permission;
To protect against the loss, misuse and alteration of the information under our control, and to comply with Rule 8 of IT Rules, 2011 (Reasonable security practices and procedures and sensitive personal data or information), we have in place appropriate physical, electronic, technical, operational and managerial procedures.
Our Website/App has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.
Our servers are accessible only to authorized personnel and your information is shared with respective personnel to complete the transaction and to provide the Services requested by you.
The company implements standard measures to protect against unauthorized access to and unlawful interception of the User Information. However, no internet site can fully eliminate security risks. The company endeavours to take all measures to protect the security, integrity and confidentiality of the User Information against unauthorized breach and hacking. To check possible vulnerabilities and attacks, the company may conduct a periodical internal review of data and security measures on the Website/App. The company may use such software as it determines is best for maintaining security. However, the internet is not absolutely a secure environment and the Website cannot ensure or warrant a 100% security of the User Information.
If any user is provided with any identification code, password or any other piece of information as part of the Website/App security procedure, the user should treat such information as confidential, and the user should not disclose it to any third party including to other users. To prevent the third party’s access to the Website/App the user should sign out from the user account after availing the services through the Website/App. The company has the right to disable the identification code or password, whether chosen by any user or allotted by the company, at any time, if the user fails to comply with instructions or terms, conditions or policies of the company.
The user is solely responsible for the activities that occur under the user’s account including the confidentiality of the user’s password and the company is not responsible for the same. While using and accessing the Website/App, the user is responsible for maintaining the confidentiality of the user’s account and for restricting access to the user’s computer or other system or equipment through which the user uses and accesses the Website/App.
Notwithstanding anything contained in this Policy or elsewhere, the company shall not be held responsible for any loss, damage or misuse of the User Information, if such loss, damage or misuse is attributable to a Force Majeure Event. A "Force Majeure Event" means any event that is beyond the reasonable control of the company and includes, without limitation, fire, flood, explosion, acts of God, civil commotion, strikes, lockouts or industrial action of any kind, riots, insurrection, war, acts of government, power failure, sabotage, computer hacking, unauthorised access to computer data and storage device, system failure, virus, attacks, bugs, computer crashes, breach of security and encryption.
Based on the User Information including the nature of products purchased by the user through the Website, the company may display personalized third-party advertisements on the Website. When the user clicks on the advertisement link, the third-party advertisers may assume that the user has met the criteria that were used to personalize the advertisement. The user acknowledges and agrees that in no event the company is responsible to the user accessing the services of third party advertisers or other websites.
We provide all users with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications from us on behalf of our partners, and from us in general, after setting up an account.
If you want to remove your contact information from all the list on the website/App and newsletters, please visit unsubscribe.
The User Information resides in company database for a certain period even after the user ceases to use or access the Website/App and in such cases, the company is not liable for any usage of the User Information after the user ceases to use or access the Website/App.
In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below: