Terms & Conditions

CORRESPONDENCES:

By utilizing this Website/App, it is considered that you have assented to accepting calls, auto-dialled and additionally pre-recorded messages or calls, from us whenever with the utilization of the phone number that has been given by you to the utilization of this Website/App, subject to the Privacy Policy. This incorporates reaching you through data got through different gatherings just as reaching different gatherings through the data you give to us. The utilization of this Website/App you likewise agree to get SMSs from us whenever we regard fit. This agree to be reached is for purposes that incorporate and are not restricted to explanation calls and advertising and limited time calls. On the off chance that you wish to stop the contact with us for the equivalent, you may send us a mail with the impact at (info@cureshop.ae)

You may likewise be reached by Service Providers with whom we have gone into an agreement in encouragement of our privileges, obligations and commitments under different understandings, agreements and strategies followed by us. Such contact will be made distinctly in compatibility of the separate agreements, understandings as well as approaches.

The sharing of the data gave by you will be administered by the Privacy Policy. We won't give out your contact data to outsiders not associated with the Website/App and the administrations offered by it, as well as for any reason not in advancement of the exercises and points of the Company.

ELIGIBILITY:

For the motivations behind benefiting the Services and additionally executing with the third-Party Service Providers through the Website, You are required to acquire enlistment, as per the system set up by us in such manner. As a major aspect of the registration procedure, “cure” may gather the accompanying individual data from You:

Name.

Client ID.

Email address.

Gender:

Age:

Telephone number:

Password chosen by the user:

Other details you may volunteer:

The enrolment on or use/access of the Website is just accessible to regular people, other than the individuals who are incompetent under the Indian Contract Act.1872. That is, people including minors, un-released insolvents and so on are not qualified to enrol on, or use/get to the Website. By enlisting, getting to or utilizing the Website, You acknowledge the provisions of these Terms of Use and speak to and warrant to cure that you are 'skilled to contract' under the Contract Act and have the right, authority and ability to utilize the Website and consent to and comply with these Terms of Use.

You concur and recognize that You would (I) make just 1 (one) account; (ii) give precise, honest, current and complete data while making Your record and in the entirety of Your dealings through the Website; (iii) keep up and immediately update Your record data; (iv) keep up the security of Your record by not offering Your secret key to other people and confining access to Your record and Your PC; (v) speedily inform cure in the event that You find or in any case presume any security issues identifying with the Website; and (vi) assume liability for all the exercises that happen under Your record and acknowledge all danger of unapproved get to.

The Website utilizes transitory cookies to store certain information (that is not delicate individual information or data) that is utilized by cure for the specialized organization of the Website, innovative work, and for User organization. Over the span of serving commercials or upgrading administrations to You, cure may permit approved outsiders to put or perceive an interesting cookie on Your program. Cure does not store by and by recognizable data in the cookies.

Cure , at its sole caution, claims all authority to for all time or incidentally suspend Users, to bar their utilization and access of the Website and App, whenever while cure explores protests or affirmed infringement of these Terms of Use or any Services, or for some other explanation.

UTILIZATION OF SERVICES AND THE WEBSITE

Online business Platform for Pharmaceutical Products –
Through the Website, “cure” encourages the purchase of medications and other pharmaceutical items, and administrations offered available to be purchased by Third Party Pharmacies ("Pharmaceutical Goods and Services"). You comprehend and concur that cure and the Website only give facilitating administrations to You and people perusing/visiting the Website. All things offered available to be purchased on the Website, and the substance made accessible by the Third-Party Pharmacies, are outsider client created substance and outsider items. Cure has no power over such outsider client created substance and/Pharmaceutical Goods and Services and does not - start or start the transmission, or select the sender/beneficiary of the transmission, or the data contained in such transmission. The valid ness and validity of the Pharmaceutical Goods and Services made accessible by the Third-Party Pharmacies through the Website will be the sole obligation of the Third Party Pharmacies. You comprehend and concur that cure will have no risk regarding the genuineness of the Pharmaceutical Goods and Services being encouraged through the Website.

You comprehend and concur that all business/legally binding terms, as for the deal/buy/conveyance and utilization of the Pharmaceutical Goods and Services are offered by and consented to among You and the Third Party Pharmacies and the agreement for acquisition of any of the Pharmaceutical Goods and Services, offered available to be purchased on the Website by the Third Party Pharmacies will carefully be a bipartite agreement between the Third Party Pharmacies and You.

The business/legally binding terms incorporate without restriction - value, dispatching costs, date, period and method of conveyance, guarantees identified with Pharmaceutical Goods and Services offered available to be purchased by the Third Party Pharmacies, and after deals administrations identified with such Pharmaceutical Goods and Services. Cure does not have any authority over, and doesn't decide or prompt or in any capacity include itself in the contribution or acknowledgment of, such business/authoritative terms offered by and consented to, among You and the Third Party Pharmacies.

PORTRAYAL AS TO LEGITIMATE TITLE

Cure doesn't make any portrayal or guarantee as to lawful title of the Pharmaceutical Goods and Services offered available to be purchased by the Third-Party Pharmacies on the Website. At no time will any right, title, guarantee or enthusiasm for the items sold through or showed on the Website vest with “cure” nor will cure have any commitments or liabilities in regard of any exchanges on the Website. You concur and recognize that the responsibility for stock of such Pharmaceutical Goods and Services will consistently vest with the Third-Party Pharmacies, who are promoting or offering them available to be purchased on the Website and are a definitive merchant.

You concur and recognize that the Third Party Pharmacies will be exclusively answerable for any case/risk/harms that may emerge in the occasion it is found that such Third Party Pharmacies don't have the sole and select legitimate responsibility for Pharmaceutical Goods and Services that have been offered available to be purchased on the Website by such Third Party Pharmacies, or didn't have without a doubt the right, title and position to bargain in and offer available to be purchased such Pharmaceutical Goods and Services on the Website.

NON-PERFORMANCE OF CONTRACT:

You acknowledge and recognize the accompanying:

“Cure” is not answerable for any inadmissible, deferred, non-execution of the agreement went into among You and the Third-Party Pharmacies for buy and offer of merchandise or administrations offered by such Third-Party Pharmacies on the Website.

Cure can't and doesn't ensure that the concerned Third-Party Pharmacies will play out any exchange closed on the Website.

The Third-Party Pharmacy(s) are exclusively answerable for guaranteeing that the Pharmaceutical Goods and Services offered available to be purchased on the Website are kept in stock for fruitful satisfaction of requests got. Subsequently, cure isn't dependable if the Third Party Pharmacy(s) doesn't fulfil the agreement available to be purchased of Pharmaceutical Goods and Services which are unavailable, or in any case inaccessible, yet were appeared as accessible on the Website at the hour of position of request by You; and

“Cure” will not and is not required to intercede or resolve any contest or contradiction among You and Third-Party Pharmacies.

You concur and recognize that the individual Third-Party Pharmacies are showing Third Party Content which incorporates list of medications/pharmaceutical items or administrations, and data according to such medications/pharmaceutical items or administrations, on the Website.

The Third Party Content accessible on the Website, including without constraint, text, duplicate, sound, video, photos, representations, illustrations and different visuals, is for general data purposes just and doesn't comprise either a notice/advancement of any medication being offered available to be purchased by the Third Party Pharmacies on the Website or any expert clinical exhortation, finding, treatment or proposals of any sort.

You recognize and concur that such Third Party Pharmacies will be exclusively answerable for guaranteeing that such Third Party Content made accessible with respect to the Pharmaceutical Goods and Services offered available to be purchased on the Website, are not deluding and portray the real state of the Pharmaceutical Goods and Services. In this association, it is exclusively the duty of the concerned Third Party Pharmacy(s) to guarantee that all such data is precise in all regards and there is no distortion or over accentuation on the points of interest of such Pharmaceutical Goods and Services to deceive the Users in any way. You recognize and comprehend that cure furnishes no guarantee or portrayal concerning the credibility/veracity of the data gave on the Website and You should run Your own autonomous check. You concur and recognize that cure has not assumed any job in the ascertainment of the genuine effect/impact of any Pharmaceutical Goods and Services being offered available to be purchased by the Third-Party Pharmacies on the Website. Further, it is thus explained that the Third Party Pharmacies are offering the Pharmaceutical Goods and Services available to be purchased to You and they are answerable for getting the fitting licenses for the equivalent under the Drugs Act read with the Drug rules and the Pharmacy Act. You concur and recognize that You will not consider cure capable or at risk for any harms emerging out of such dependence on outsider client produced content by You.

PHYSICIAN RECOMMENDED DRUGS

The Website is a stage that can be utilized by the Users to buy different medications and pharmaceutical items that requires a substantial clinical medicine gave by a specialist to be given to an enrolled drug specialist to the motivation behind administering such medication ("Prescription Drugs"), offered available to be purchased on the Website by Third Party Pharmacies. So as to buy Prescription Drugs from Third Party Pharmacies through the Website, You are required to transfer an examined duplicate of the substantial remedy on the Website or email the equivalent to cure. The request would not be handled and sent to the concerned Third Party Pharmacy(s) by cure until it gets a duplicate of a substantial solution. Outsider Pharmacies will check the remedy sent by You and if there should be an occurrence of Third Party Pharmacy(s) watch any disparity in the solution transferred by You, the Third Party Pharmacy(s) will drop the request right away. You are likewise required to make the first solution accessible at the hour of receipt of conveyance of Prescription Drugs. You will permit the conveyance operator to stamp the first solution at the hour of medication conveyance bombing which prescriptions will not be conveyed.

Cure will keep up a record of the considerable number of remedies transferred by the Users.

REPLACEMENT OF PRESCRIBED DRUGS

You recognize and acknowledge that the request for a substitute of a Prescription Drug would possibly be handled if the clinical master/specialist has himself/herself allowed for some other equal nonexclusive medication to be administered instead of the Prescription Drug in the remedy or if the solution exclusively records the salt names rather than a particular brand name.

You further recognize and acknowledge that, without the abovementioned, the concerned Third-Party Pharmacy would not administer a substitute medication instead of the Prescription Drug.

OFFER AVAILABLE TO BE PURCHASED

Despite whatever else contained in some other piece of these Terms of Use, the posting of medications and other pharmaceutical items on the Website by the Third Party Pharmacies is just a 'solicitation to a proposal available to be purchased' and not an 'offer available to be purchased'. The position of a request by You will establish a proposal by You to go into a concurrence with the Third-Party Pharmacies ("Offer"). Post the Offer from the Third Party Pharmacies, cure will send an email to You with the data on the Offer alongside the subtleties of the concerned Third Party Pharmacy(s) who may attempt the deal, and such an email will not be considered as an acknowledgment of the Offer. The acknowledgment of the Offer would just be attempted by the Third Party Pharmacy(s) after the approval/check of the solution by such Third Party Pharmacy (if there should be an occurrence of Prescription Drugs) and the ascertainment of the accessible stock in the applicable Third Party Pharmacy(s) (on account of remedy just as different medications/pharmaceutical items), by method of a corroborative email to be sent to You. or the evasion of any uncertainty, it is therefore explained that any reference of the term 'offer/offered available to be purchased by the Third Party Pharmacy', as showing up in these Terms of Use, will be translated exclusively as an 'encouragement to offer available to be purchased' by any such Third Party Pharmacy.

PUBLICIZING GUIDELINES FOR THE WEBSITE

As a feature of the Services gave by Us; We encourage and permit Third Party Advertisers to put commercials on the Website. Likewise, there are rules (as recorded in this underneath) which the Third-Party Advertisers need to follow for setting such ads (the "Promoting Policy").

For the Users: Cure obviously recognizes the article substance and substance that is made or given by one of Our Third-Party Advertisers. The promotions will be marked as "supported", "from our Advertisers" or "ad". This substance won't be checked on by Our in-house article staff and will not be dependent upon Our publication strategy (as set out in this underneath) yet will be dependent upon the Advertising Policy, these Terms of Use (aside from the publication strategy) and the Privacy Policy.

For the Third Party Advertisers: The Third Party Advertisers must speak the truth about the items or administrations their commercials advance; the ad will not make unreasonable desire and should not be misdirecting or affronting; must be capable and of the best expectations and without trading off the customer insurance. The Advertising Policy applies to all the promotions, recorded or looked to be recorded, on the Website.

General Rules: All the promotions must consent to the Advertising Policy, the provisions of these Terms of Use (except for the article strategy) and the Privacy Policy. Cure may, whenever and without serving any earlier notification to the Third Party Advertisers, (I) overhaul, update, change, alter, or improve the Website or a section thereof in a way it might consider fit, and (ii) change the substance of the Advertising Policy and additionally these Terms of Use or potentially the Privacy Policy. It is the duty of the Third-Party Advertisers, in such cases, to survey the conditions of the Advertising Policy and additionally these Terms of Use as well as the Privacy Policy, every once in a while. Such change will be made relevant when they are posted. Cure may likewise modify or expel any substance from the Website without notice and without risk. The Third Party Advertisers are likewise answerable for guaranteeing that their promotions agree to all appropriate law(s) in India and whatever other regions that such Third Party Advertiser(s) are based out of, industry codes, rules and guidelines in each geographic territory where the ads will run. All exposures in the commercials must be clear and prominent.

Survey: All the ads are dependent upon the audit and endorsement of “cure”. “cure” claims all authority to reject or expel any promotion in its sole tact in any capacity whatsoever. Further, “cure” likewise maintains whatever authority is needed to demand changes to any promotion, and to require real validation for any case made in a commercial.

Precluded Content: The ads must not encroach the licensed innovation, protection, exposure, copyright, or other legitimate privileges of any individual or substance. The promotions must not be bogus, misdirecting, false, disparaging, or misleading. The accompanying ad content is disallowed:

content that disparages, debases, or shows abhor toward a specific race, sex, culture, nation, conviction, or toward any individual from an ensured class.

content portraying nakedness, sexual conduct, or vulgar signals.

content portraying drug use.

content portraying over the top viciousness, including the hurting of creatures.

stunning, hair-raising, or insolent substance.

tricky, bogus or misdirecting content, including beguiling cases, offers, or strategic policies.

content that guides clients to phishing joins, malware, or comparatively hurtful codes or locales; and

content that misdirects the Users into giving individual data without their insight, under affectations, or to organizations that exchange, exchange, or in any case abuse that individual data.

Restricted Advertisements: Advertisements for the accompanying items and administrations are disallowed:

cigarettes (counting e-cigarettes), smokeless tobacco, and other tobacco items.

items or administrations mainly committed to selling fake products or taking part in copyright robbery.

make easy money or fraudulent business models or offers or some other misleading or fake offers.

unlawful or recreational medications or medication stuff.

fake, phony, or contraband items or

guns, weapons, or embellishments.

commercials that advance specific protections or that give or claim to give insider tips.

any unlawful direct, item, or undertaking.

unapproved pharmaceuticals and enhancements.

Restricted Advertisements under the Drugs and Magic Act:

subject to the arrangements of the Drugs and Magic Act, the procurement of miscarriage in women or prevention of conception in women; or the maintenance or improvement of the capacity of human beings for sexual pleasure; or the correction of menstrual disorder in women; or the diagnosis, cure, mitigation, treatment or prevention of any disease, disorder or condition specified in the schedule of the Drugs and Magic Act, or any other disease, disorder or condition (by whatsoever name called) which may be specified in the rules made under the Drugs and Magic Act; or provided that no such rule shall be made except, – (i) in respect of any disease, disorder or condition which requires timely treatment in consultation with a doctor or for which there are normally no accepted remedies; or prohibition of misleading advertisements relating to drugs. subject to the provisions of the Drugs and Magic Act, no person shall take any part in the publication of any advertisement relating to a drug if the advertisement contains any matters which: directly or indirectly gives a false impression regarding the true character of the drug; or makes a false claim for the drug; or is otherwise false or misleading in any material.

It is thus explained that that the Third-Party Advertisers will consent to all the arrangements of the Drugs and Magic Act and the standards made thereunder. Further, it is concurred that the Third-Party Advertisers will be exclusively answerable for any punishment or any activity taken by the legislative experts for rebelliousness with the Drugs and Magic Act and the guidelines made thereunder.

You further agree and acknowledge that if You request us to process the e-prescription or any form of prescription (whether original or scanned copy of the original prescription) for facilitation of medicine orders, then we go about as an aggregator and accept no accountability and additionally obligation according to the regulation of the prescriptions, which will consistently be at your sole hazard and the sole duty of the Third Party Pharmacies providing the drugs to you. You recognize that albeit a portion of the substance, text, information, designs, pictures, data, recommendations, direction, and other material (by and large, "Data") that is given to You on the Website (counting Information gave in direct reaction to Your inquiries or postings) might be given by people in the clinical calling, the arrangement of such Information doesn't make a specialist/clinical expert patient relationship, however is given to advise You on different ailments, clinical conclusion and treatment and it doesn't establish an immediate clinical analysis, treatment or solution. Everything on the Website ought to be utilized for data purposes as it were.

“Cure” is intended to help the wellbeing choices and decisions that You make. These choices and decisions are Yours, and We accept that You, regarding the guidance you get from Your primary care physician or other expert medicinal services supplier, are the best leader about Your wellbeing. We cannot settle on choices for you. Be that as it may, what We can do is assist You with discovering great wellbeing data and interface with specialists for in-person data. On cure You can ask and discover enlightening inquiries and related instructive answers by Medical Experts. The Website is not a spot for the act of medication, yet Medical Experts on the Website can be an asset for solid, applicable general wellbeing data.

Regardless of whether Your genuine specialist is on cure, individual clinical guidance, treatment or conclusion are not allowed through the Website, and by utilizing the Website You make a deal to avoid requesting these or utilize any data as though it were close to home counsel, treatment, or determination. At whatever point You need individual clinical exhortation, treatment, or analysis, you should contact Your doctor or expert human services supplier and see them face to face.

Cure (the proprietors and the worker staff of cure ), Medical Experts and outsider experts who offer the Services through the Website acknowledge no duty regarding any clinical, legitimate or money related occasions or results identified with the Services benefited using the Website.

“Cure” makes no guarantee that the Services will meet Your necessities, or that the Service(s) will be continuous, convenient, secure, or mistake free. This incorporates loss of information or any assistance interference brought about by cure representatives. Cure is not answerable for transmission mistakes, defilement of information.

“Cure” is for individual use and the Services are for people to use for supporting their own wellbeing choices. You may utilize the Website for individual, however not for business, purposes.

The Website may not be utilized for illicit purposes. The Information and Services may not be utilized for any unlawful reason. You may not get to our systems, PCs, or the Information and Services in any way that could harm, cripple, overburden, or weaken them, or meddle with some other individual's utilization and delight. You may not endeavour to increase unapproved access to any Information or Services, different records, PC frameworks, or systems associated with the Website, the Information, or Services. You may not utilize any robotized implies, (for example, a scrubber) to get to the Website, the Information, or Services for any reason. Such unapproved get to incorporate, yet isn't restricted to, utilizing someone else's login accreditations to get to their cure profile/account. Any endeavours by any individual or substance to request login data of some other client or Medical Expert or to get to any such record is an express and direct infringement of these Terms of Use and of material law(s), including significant protection and security laws and laws disallowing out of line or untrustworthy strategic policies

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY:

1. All data, Products and administrations remembered for or in any case made accessible to you through this Website/App are given by cureshop.ae on a "with no guarantees" and "as accessible" premise, either communicated or suggested, we explicitly repudiate guarantees of any sort to the degree permitted by the appropriate law. You explicitly concur that your utilization of this Website/App is at your sole hazard.
2. “Cure” accepts no accountability for any harms or infections that may contaminate your PC hardware or other property by virtue of your entrance to, utilization of, or perusing in this site.
3. “Cure” has applied sensible endeavours to guarantee that all data distributed on the Website/App is exact at the hour of posting; in any case, there might be blunders in such data for which we will have no risk. We maintain all authority to evacuate or change any of the data contained on the Website/App at our sole prudence.
4. “Cure” cannot ensure the sufficiency, cash, or culmination of the Website/App content. cure does not warrant or embrace the viability, quality or wellbeing of the Products accessible on its Website/App.
5. We disavow obligation regarding any mischief to people coming about because of any directions or Products alluded to in the Website/App. cureshop.ae isn't related with any maker of prescriptions or different items on the Website/App. We don't warrant that the Website/App, or its substance will meet your necessities.
6. “Cure” claims all authority to alter or cease, incidentally or for all time adjust or pull back any piece of the site/App or any of its substance whenever without notice.

INTELLECTUAL PROPERTY RIGHTS

All the licensed innovation utilized on the Website except for those which have been distinguished as the scholarly properties of the Other Parties will remain the select property of the Company. The Other Parties make a deal to avoid going around, handicap or in any case meddle with security related highlights of the Website or highlights that forestall or confine use or duplicating of any materials or uphold restrictions on utilization of the Website or the materials in that. The materials on the Website or in any case may not be changed, duplicated, repeated, dispersed, republished, downloaded, showed, sold, accumulated, posted or transmitted in any structure or using any and all means, including however not constrained to, electronic, mechanical, copying, recording or different methods.

CONSISTENCE OF APPLICABLE LAW

While conveying/executing with one another through the Website, the Other Parties will consistently guarantee full consistence with the material arrangements of the Contract Act, IT Act, IG Guidelines, Drugs Act read with the Drug Rules, Drugs and Magic Act, The Indian Medical Council Act, 1956 read with the Indian Medical Council Rules, 1957, Pharmacy Act, Consumer Protection Act, 1986, SPI Rules, and so forth ("Captioned Laws"). just as every single other law for the present in power and guarantee due instalment of appropriate charges. They should explicitly guarantee that they are not the slightest bit buying Pharmaceutical Good and Services or Prescription Drugs without a substantial remedy, which are restricted under the Drugs Act (read with the Drugs Rules) just as the other appropriate laws for the present in power.

These Terms and Conditions and your utilization of this Website/App and its substance will be represented by and translated in all regards as per the laws of India subject to the jurisdictional courts of Chennai.

CONTEST RESOLUTION:

In case of end of this Agreement under any conditions, you concur the accompanying arrangements will endure: the arrangements with respect to restrictions on your utilization of Content, the license(s) you have conceded to the Website/App/Company, and every other arrangement for which endurance is even-handed or suitable.

All questions including however not constrained to rights presented, remuneration, discounts, and different cases will be settled through a two-advance Alternate Dispute Resolution ("ADR") component. It is additionally consented to by the Parties that the substance of this Section will endure considerably after the end or expiry of the Terms or potentially Policy.

APPLICABLE LAW AND JURISDICTION:

These Terms and Conditions and your use of this Website/App and its content will be governed by and construed in all respects in accordance with the laws of India subject to the jurisdictional courts of Kerala.

SEVERABILITY:

If any provision of these Terms and Conditions shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these Terms and Conditions and shall not affect the validity and enforceability of any remaining provisions.

TERMINATION

You concur that cure , in its sole discretion and for any or no explanation, including without constraint on the off chance that you violate these Terms and Conditions, may end your entrance to and utilization of the Website/App, whenever. You concur that any end of your entrance to the Website/App or suspension of your record might be affected without earlier notification, and you concur that cure will not be at risk to you for any such end. Your entitlement to utilize the cure Website/App/Service quickly endless supply of your entrance/utilization of the Website/App.

MISCELLANEOUS

We maintain whatever authority is needed to change these Terms of Service whenever without notice in its watchfulness and to inform clients of any such changes exclusively by changing this Terms of Service. Your proceeded with utilization of the Website/App after the posting of any revised Terms of Service will comprise your consent to be limited by any such changes. Your utilization of this Website/App before the time this Terms of Service was posted will be represented by the Terms of Service that applied at the hour of your utilization.

We may alter, suspend, cease, or limit the utilization of any segment, including the accessibility of any bit of the Content whenever, without notice or obligation. We may deny access to any individual or client whenever in any way, or form. Likewise, we may whenever move rights and commitments under this Agreement to any partner, auxiliary or specialty unit, or any of their subsidiary organizations or divisions, or any substance that secures us or any of their advantages.

We thus maintain whatever authority is needed to square utilization of the Website/App if any break of the Terms of Service is brought about by a User. This can not the slightest bit be interpreted as a waiver of any legitimate right under Indian law to claims any harms or start any lawful procedures against the User.

Return, Refund, and Cancellation for CURE Delivery Technologies

This Payment, Returns, and Refund Policy set out the terms and conditions on the basis of which we will process payments and refunds for transactions carried on through your use of the mobile application or the website while availing services made available to you.

Return of Products and Cancellation of orders

We strive to deliver correct medicines/items in the right/undamaged condition every time the customer places an order. We strongly recommend that you check the condition of the delivered products at the time of delivery and get back to us if there are any discrepancies.

If your order is eligible for a return, you can raise a return request within 48 hours from the time of delivery. All returns are reviewed for eligibility and refund is subject to review and verification by CURE Delivery team. No return of damaged products is possible once part or whole of the product has been used.

Items are eligible for a return exclusively under the following circumstances.

Products are delayed beyond 48 hours of the estimated date of delivery communicated to the customer at the time of placement of the order.

Product(s) delivered do not match the order: This would include items that are different from what the customer ordered.

Product(s) were delivered in damaged/non-working condition.

Product(s) have missing parts or accessories or are different from their description on the product page.

Product(s) are returned in original packaging i.e. with labels, barcode, price tags, original serial no. etc.

Batch number of the product(s) being returned matches with the one(s) mentioned in the invoice.

Product(s)/medicines(s)/bottle(s) are unused. Opened medicine strip(s)/bottle(s) are not eligible for returns.

The damages/defects are covered under the manufacturer’s warranty.

Note: Replacement of product(s)/order is not supported as of now. For such cases, you will need to return the items and a refund will be issued post verification. No return is possible for damaged goods beyond 48 hours of delivery.

Certain categories of products are not eligible for return

Type of products

Temperature controlled medicines

Vials, Injections, Pen-fills, Vaccines or other products or specialty medicines cold storage

Baby Care

Breast Pumps, Diapers, Ear Syringes, Wipe Warmers, Bottle Nipples

Food and Nutrition

Health supplements and drink

Healthcare device

Glucometer Lancet, Healthcare Devices, Surgical,Health Monitors

Sexual Wellness

Condoms, Fertility Kit, Lubricants, Pregnancy Kit

Personal Care

Oral Care (Toothbrushes, toothpastes, mouthwashes etc); Feminine Hygiene (Sanitary Pads, Panty Liners, Menstrual Cups etc.); Shaving and Hair Removal (Men’s Shaving – Razors, Blades, Shaving Foams, Brushes etc.; Men’s Beard Care – Beard Oil, Beard Serum etc.; Women’s Hair Removal – Wax Strips, Creams, Razors etc

Family Nutrition

Infant Baby Food, Toddlers’ and Kids’ Health Drink

Vitamin and Mineral Supplements

Core Letter Vitamins, Multi-Vitamin

Health Care Product

Ayurveda Products, Pain Relief Products, Herbal Supplements, Medical Supplies, Adult Diapers, COVID masks (N95, surgical masks and others if unpacked)

Others

Any wearable (COPD vest, bandages, bandage, knee caps) and any item (solid, gel, aerosol) which may have been partially used

In case these items are received as damaged, you are requested to contact the customer care and a refund would be issued post verification. We might ask for pictures/video for verification purpose.

You may cancel an order for products placed by you prior to shipping for delivery or request returns for products ordered by you in accordance with the process described above. In each case, you may issue a refund request through the CURE platform in as provided in the ‘Refunds’ section below.

Cancellations by CURE

There may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason.

Some situations that may result in your order being cancelled include

limitations on quantities available for purchase

inaccuracies or errors in product or pricing information

problems identified by our credit and fraud avoidance department

We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your account has been charged, the said amount will be reversed back in your account as provided in the ‘Refunds’ section below.

Cancellations by the customer

In case we receive a cancellation notice and the order has not been shipped by us, we shall cancel the order and refund the entire amount as provided in the ‘Refunds’ section below.

The orders that have already been shipped will be eligible for the refund of the product value only and the delivery charged. The customer agrees not to dispute the decision made by CURE and accept CURE's decision regarding the cancellation.

Refunds

Refunds for all eligible returns or cancellations are issued through the payment method used at the time of purchase, except for cash payments made under the Pay on Delivery mode of payment.

You will not receive cash refunds in connection with a card sale.

Refunds cannot be processed to third-party accounts. The name on your CURE's account should match with the name of the bank account holder.

Refunds will only be made against genuine and trackable cancellation or return requests generated by you by clicking on the cancellation button provided in the App’s user dashboard in your account. Refund request against delays, nature of advice obtained, efficacy of treatment, health outcomes of consultation will not be entertained.

Refunds may be processed within 15 working days from the receipt of a request from you.

Refund Timelines

The time frame for different payment modes is typically 5-7 business days post the return has been received and verified by CURE.